Denon Canada Privacy Policy Download

At Denon, we believe privacy is a right, not a privilege. In other words, you should expect us to protect your privacy, and you should not have to worry about it. We believe that a clear-cut privacy policy is an important part of the service we provide. We are committed to safeguarding your privacy while providing you with the best experience possible. This is our Privacy Credo:

  • - We see your privacy as a right and not just a privilege.
  • - We respect your privacy and are committed to maintaining the privacy of your personal information.
  • - We will tell you what information we collect about you and how we use that information.
  • - We give you choices as to how your personal information will be used.

Sources of Information

To best understand this Privacy Policy, please keep in mind that information may become available to us from several different sources:

  • 1. Our corporate and product websites such as or (see Q&A “cookies” below).
  • 2. Telephone. You may call us and provide us with information.
  • 3. Email. You may email us and provide us with information or we may receive a confirmation when you open e-mail from us if your computer supports such functionality.
  • 4. Registrations of Your Product. When you choose to register your product you will be asked for information about you as part of the registration.
  • 5. Use of Certain Products or Apps. Certain of our products utilize servers owned or leased by Denon in order to store or provide you with information such as music content or other content that may be streamed from our servers to your products. An example of this would be using our Heos app to create playlists or to access music services whose content comes through the app. In these cases a historical listing of the content may be kept on our servers so as to allow you to recall the list of content played, for example.

Types of Information

It is important to know that there are two different types of information that may become available to us. These can be used in different ways, as explained below in the Q&A section of our Privacy Policy. The terms defined below are used throughout our Privacy Policy:

  • 1. "Personally Identifiable Information" is private data about you as an individual. Examples of this data would be your name, street address, telephone number, email address, and other personal information that identifies you as you. We call this "Personal Information" for short.
  • 2. "Non-Personal Information" is information about how you use our website and products that is not connected to your particular name, street address, or other Personal Information. For example, Non-Personal Information could include city, state, IP addresses, how many people viewed a particular page on our website or how many people upgraded to our latest software, without connecting that Information to the specific identities of those people.

Privacy Policy Q&A

What information does Denon collect from its websites?
What are “Cookies”
What information does Denon collect from its products?
How does Denon use the information it collects?
What Choices do I Have?
Children's Privacy
Can I correct the information collected about me?
Is all of my information kept securely?
Will this Privacy Policy ever be changed? How can I find out about any changes to this Privacy Policy?
What if I have other questions?