Denon Canada Privacy Policy

At Denon, we believe privacy is a right, not a privilege. In other words, you should expect us to protect your privacy, and you should never have to worry about it. We believe that a clear-cut privacy policy is an important part of the service we provide. We are committed to safeguarding your privacy while providing you with the best shopping experience possible. This is our Privacy Credo:

  • - We see your privacy as a right and not just a privilege.
  • - We respect your privacy and are committed to maintaining the privacy of your personal information.
  • - We will tell you what information we collect about you and how we use that information.
  • - We will give you a choice as to how your personal information will be used.

Sources of Information

To best understand this Privacy Policy, please keep in mind that information may become available to us from two different sources:

Types of Information

It is important to know that there are two different types of information that may become available to us. These can be used in different ways, as explained below in the Q&A section of our Privacy Policy. The terms defined below are used throughout our Privacy Policy:

  • 1. "Personally Identifiable Information" is private data about you as an individual. Examples of this data would be your name, address, telephone number, email address, and other personal information that identifies you as you. We call this "Personal Information" for short.
  • 2. "Non-Personal Information" is information about how you use our website and Denon Products that is not connected to your particular name, address, or other Personal Information. For example, Non-Personal Information could describe how many people viewed a particular page on our website or how many people upgraded to our latest software, without connecting that Information to the specific identities of those people.

Privacy Policy Q&A

What information does Denon collect from the website?

When you visit certain areas of the website, we may ask you to register by providing Personal Information. For example, if you buy a product, enter a contest, or subscribe to a mailing list from our site, we will ask you for certain Personal Information in connection with that transaction.

We also collect Non-Personal Information from the website, including which pages you look at and other similar data. As do most websites, usa.denon.com uses "cookies." A cookie is a small data file that a website can send to your browser to be stored automatically on your computer. Cookies are commonly used to track your visits to a site so you don't have to log in on every page and to analyze how you use the site. This allows website operators to serve you better.

When you register your Denon product at us.denon.com, we collect Personal Information. Our practices regarding the collection and use of this information are described below in the sections about your digital video recorder usage.

How does Denon use the information it collects from the website?

We may use Personal Information collected through the website to complete a transaction you request. Denon may also use your mailing address; telephone number or email address to alert you to special offers, updated information and new services. If you don't want Denon to contact you, you may opt-out as discussed in the next question and answer below.

Non-Personal Information collected through our website is used for maintenance, monitoring and marketing uses, but Non-Personal Information will not be linked to your identity without providing you an opportunity to opt out of such linking.

What choices do I have regarding the collection and use of information from the Denon website?

At the time you submit Personal Information at our website, you can opt-out of receiving information from Denon about our products and related products, promotions, and services by checking or removing the check from appropriate boxes provided for this purpose. You may also set your Internet browser to reject cookies to limit the collection of Non-Personal Information from our website, but this may affect your ability to use some parts of our website.

Is registration information received over the telephone treated the same as information from the Denon website?

Yes, Personal Information collected over the telephone is treated the same way as Personal Information collected on the website.

Can I correct the information collected about me?

Denon believes in and supports your right to access and correct the Personal Information you have provided us. To do so, simply contact Denon USA and we will make corrections that you request.

Is all of my information kept securely?

Denon has security measures in place that are designed to protect your information. All Personal Information and any Non-Personal Information is stored on physically secured servers. Access to this information is strictly limited to individuals with a legitimate reason to have access and who have signed agreements that prohibit the unauthorized use or disclosure of such information. In addition, all of Denon’s stored information is firewall protected in a manner designed to prevent unauthorized "hacks" into our systems. While we cannot guarantee that loss, misuse or alteration of your data will not occur, we work hard to prevent such occurrences.

Will this Privacy Policy ever be changed? How can I find out about any changes to this Privacy Policy?

Our privacy policy could change in the future. As our business and services expand and change, we will update this policy to provide you with information about changes to our privacy policy, including how we treat Personal Information collected through our services.

Updates to this policy, including opportunities to opt out of data collection, will be posted on our website indicating the policy has been updated. In most cases, these will be the exclusive means of communicating changes to our privacy policy. We encourage you to review this policy periodically to review any changes that have been posted.

One thing that will never change at Denon is our commitment to your privacy.

What if I have other questions?

If you have any questions or comments about our use of your information or about this Privacy Policy, email us. We will be happy to give you more information.

If you have a complaint about our use of your information, please let us know. We will promptly investigate and will comply fully with the legal and regulatory supervisory authorities responsible for enforcing our adherence to the privacy principles stated above.